1. Overview and Acceptance of Use

Welcome to Muziris! Muziris International Inc. (“Muziris”) is a curated wholesale online marketplace connecting creative brands and manufacturers with buyers and other businesses, accessible through its websites (collectively, the “Site”) and mobile applications (collectively, the “Application”) (together, the “Services”). Throughout these Terms of Service (“Terms”), the terms “Muziris”, “our”, “us”, and/or “we” refer to Muziris. The terms “you” and/or “your” refer to any visitor of the Site and/or the Application and any user of the Services, including any Member (as defined below). These Terms govern your access to and use of the Services and Collective Content (defined below), and constitute a binding legal agreement between you and Muziris.

Please read these Terms, our Privacy Policy, the Buyer Terms of Service, and Supplier Terms of Service, all of which are incorporated herein by reference and govern your access to and use of the Services. The Services are offered and available solely to users who are 18 or older. By using the Services, you represent and warrant that you are of legal age to form a binding contract with Muziris and meet the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Services. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that party to these Terms and, in such event, “you” and “your” will refer and apply to that party.

YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OR USING THE SERVICES (INCLUDING BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ONTO THE SERVICES), YOU AGREE TO BE BOUND BY THESE TERMS AND ALL OTHER TERMS AND POLICIES REFERENCED IN THESE TERMS. THIS APPLIES WHETHER OR NOT YOU HAVE REGISTERED ON OR THROUGH THE SERVICES. IF YOU DO NOT AGREE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES OR COLLECTIVE CONTENT.

THESE TERMS REQUIRE THE USE OF ARBITRATION TO RESOLVE INDIVIDUAL DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU SHOULD THERE BE A DISPUTE. YOUR AGREEMENT TO THESE TERMS INDICATES YOUR EXPRESS ACKNOWLEDGEMENT AND AGREEMENT THAT YOU HAVE READ AND UNDERSTAND HOW THE ARBITRATION PROVISION SET FORTH IN SECTION 30 BELOW WORKS.

2. Modification

We reserve the right, at our sole discretion to modify, suspend, discontinue or terminate the Services or any content, feature or material we provide thereon, or to modify these Terms, at any time and without prior notice, and have no obligation to update any information thereon. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of the Services to users, including Members. You agree that it is your responsibility to monitor changes to our Services. If we modify these Terms we will post the modification on the Site or via the Application and/or provide you with notice of the modification. By continuing to access or use the Services thereafter, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.

3. Key Definitions

“Collective Content" means, collectively, Muziris Content and Member Content.

“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.

“Muziris Content” means Content that Muziris makes available through the Services including any Content licensed from a third party, but excluding Member Content.

“Member” means a business that completes Muziris’s account registration process, as described under the “Account Registration” section below.

“Member Content” means Content that a Member posts, uploads, publishes, submits or transmits to Muziris to be made available through the Services.

4. Account Registration

To access certain features of the Services and to post any Member Content thereon, you must register to create an account (“Account”) and become a Member. Muziris offers two types of Accounts. The first is a “Buyer Account” for buyers who purchase goods through the Services for the purpose of resale, as well as businesses that purchase goods through the Services for such business’ own use rather than for resale (both types of businesses are referred to as “Buyers”). The second is a “Supplier Account” for sellers and manufacturers who offer to sell and/or sell their goods to Buyers through the Services (“Supplier”). Each type of Account gives access to different aspects of the Services.

You may register directly via the Site or Application. During the registration process, you will be required to provide certain information (depending on the type of Account), and you will establish a username and a password. You agree that all information you provide to register for an Account (and/or for any subsequent activity or interaction with Muziris and the Services), including through the use of any interactive features on the Services, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information or information you provide, consistent with our Privacy Policy.

You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. We reserve the right to temporarily suspend or permanently terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password and you agree that you will not disclose it to any third party. You agree that you are solely responsible for any activities or actions under your Account, whether you authorized them or not. You will immediately notify us of any unauthorized use of your Account. We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

5. Account Levels

Supplier Account. To sell goods through the Services as a Supplier, you must submit an application to, and be approved by, Muziris. The application process and Supplier Account are both free. The application seeks basic information about you, your company and your products. If approved as a Supplier, you will be required to submit additional information, including about your business, where to deposit funds from sales of your products and applicable tax and related documentation. Additional detail regarding information collected can be found in our Privacy Policy. For clarity, your use of the Services as a Supplier is subject to the Supplier Terms of Service referenced above.

Buyer Account. To purchase goods through the Services as a Buyer, you need to establish a Buyer Account, which is free. When you sign up as a Buyer, you will be required to submit customary information such as your first and last name, store type, email address and other information about your business. Before you make your first purchase as a Buyer, you may be required to provide additional information such as payment method information, reseller ID number and related documentation and any other information as may be required by Muziris. Additional detail regarding information collected can be found in our Privacy Policy. For clarity, your use of the Services as a Buyer is subject to the Buyer Terms of Service referenced above. You acknowledge and agree that by submitting your application to become a Buyer, you authorize Muziris and its designated agents to access your personal and business credit history, including obtaining a consumer credit report, for the purpose of evaluating your eligibility for a line of credit with Muziris. You further understand that credit inquiries may impact your credit score.

By submitting payment details in conjunction with registering for a Buyer Account and/or purchasing goods, you agree to pay for the goods purchased and any applicable taxes and other fees that may accrue, and authorize us to charge the payment method with the information you have supplied to us, and/or to credit such payment method to make any adjustments if necessary. We reserve the right to correct any errors in pricing. We, and the Supplier, have the right to refuse any order.

6. Ownership

The Services and Collective Content are each protected by copyright, trademark and other laws of Canada, the United States, and foreign countries. You acknowledge and agree that the Services and Collective Content, excluding your specific Member Content, including all associated intellectual property rights, are the exclusive property of Muziris, its licensors and/or other providers of such material. Other than expressly stated herein, there are no implied licenses granted under these Terms. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Collective Content. Additionally Muziris is the owner of pending, registered and/or unregistered trademarks, trade dress and trade name appearing on the Services, including the Muziris name and logo, and all related names, logos, product and service names, designs and slogans. You agree to not use such marks without Muziris’s prior written permission. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

7. License Granted by Muziris

License Grant. Subject to the terms and conditions of these Terms, Muziris grants you: (a) a non-transferable, non-exclusive, revocable, limited license, with no right to sublicense, to use and access the Services, and to view any Collective Content to which you are permitted access solely for the purposes set forth in these Terms; and (b) a limited non-exclusive, revocable, non-transferable license to download and install a copy of the Application on your device solely in connection with your use of the Services.

Restrictions. Except as otherwise stated, the rights granted herein are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Services or Collective Content; (b) you shall not copy, reproduce, disseminate, distribute, modify, adapt, create derivative works of, publicly display, publicly perform, stream, broadcast, republish, download, disassemble, reverse compile, reverse engineer, store, post or transmit any of the material or content on our Services; and (c) you shall not interfere with or circumvent any feature of the Services, including any security or access control mechanism, in whole or in part, except as permitted in these Terms. Except as expressly granted in these Terms, no licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Muziris, its licensors or others. If you violate the rights of Muziris, its licensors or others, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. License Granted by Member

In order to get the most out of the Services, Members can provide or otherwise make Member Content available to us for use in connection with the Services. For these purposes, you hereby grant to Muziris a worldwide, perpetual, non-exclusive, transferable, sublicensable, royalty-free license to use, view, copy, adapt, modify, distribute, publicly display and publicly perform (through any means necessary) such Member Content on, through or by means of the Services and/or any of Muziris’s advertising, marketing, publicity or other initiatives or events. Muziris does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any Member Content.

You acknowledge and agree that you are solely responsible for any and all Member Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all such Member Content or you have all rights, licenses, consents and releases necessary to grant to Muziris the rights in such Member Content as contemplated under these Terms; and (b) neither the Member Content or any portion thereof nor your posting, uploading, publication, submission or transmittal of the Member Content or Muziris’s use of the Member Content (or any portion thereof) on, through or by means of the Services and/or third party platforms will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or contain libelous, misleading, or otherwise unlawful, abusive, harassing or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services, or result in the violation of any applicable law or regulation. You agree that you will not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any posts. You are solely responsible for any Member Content you make and its accuracy. Muziris takes no responsibility and assumes no liability for any Member Content posted by you or any third party, and you agree to indemnify Muziris per the terms of the Indemnification section herein.

9. Content from Social Media and Networking Sites

As a Supplier, you may link your social media accounts to your Supplier store (collectively, “Social Media Accounts”). You represent that you are entitled to grant Muziris access to, or otherwise make available, your Social Media Accounts and the content therein for the purposes described herein, without breach by you of any of the terms and conditions that govern your use of the applicable Social Media Account, and without obligating Muziris to pay any fees or making Muziris subject to any usage limitations imposed by such social media service providers. Depending on the Social Media Accounts you choose and subject to the privacy settings that you have set in such Social Media Accounts, personally identifiable information that you post to your Social Media Accounts will be available on and through your Supplier Account on the Services.

Please note that if a Social Media Account or associated service becomes unavailable for any reason, then the Social Media Account Content that was available from such Social Media Account will no longer be available on and through the Services. You have the ability to unlink your Supplier Account and your Social Media Accounts, at any time, by contacting Muziris. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE SOCIAL MEDIA SERVICE PROVIDERS ASSOCIATED WITH YOUR SOCIAL MEDIA ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH SOCIAL MEDIA SERVICE PROVIDERS. Muziris makes no effort to review any Social Media Account Content for any purpose, including for accuracy, legality or non-infringement and Muziris is not responsible for any Social Media Account Content. Muziris may, however, at any time and without prior notice, screen, remove, disable or block any Social Media Account Content that in Muziris’s sole judgment violates these Terms or is otherwise objectionable.

10. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). You acknowledge and agree that if you submit any Feedback to us (through any communication channel), you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

11. Reliance on Information Posted

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site or user of the Services, or by anyone who may be informed of any of its contents.

The Services include content provided by third parties, including materials provided by other users, Members, bloggers and third party licensors. All statements and opinions expressed in these materials, and all articles and responses to questions and other Content, other than the Content provided by Muziris, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Muziris. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

12. Links to Third Party Websites

The Services may contain links to third-party websites or resources. You acknowledge and agree that Muziris is not responsible or liable for: (a) the availability or accuracy of such websites or resources; or (b) the Content, products or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Muziris of such websites or resources or the Content, products or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products, or services on or available from such websites or resources. Also, Apple Inc. (“Apple”) and Google, Inc. will be a third party beneficiary to these Terms if you access the Services using applications developed for Apple iOS or Android, respectively. These third party beneficiaries are not parties to these Terms and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these applications or devices is subject to terms set forth in their respective terms of service and privacy policies.

13. Notice Regarding Apple

This Section only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Muziris only, not with Apple, and Apple is not responsible for the Services or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Services. If the Services fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Services. Apple is not responsible for addressing any claims by you or any third party relating to the Services or your possession and/or use of the Services, including: (a) product liability claims; (b) any claim that the Services fail to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Services and/or your possession and use of the Services infringe a third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Services. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms.

14. Prohibited Uses

You agree not to do any of the following:

• Post, upload, publish, submit or transmit any Content that: (a) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) is fraudulent, false, misleading or deceptive; (d) is defamatory, obscene, pornographic, vulgar or offensive; (e) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (g) promotes illegal or harmful activities or substances.
• Use, embed, display, mirror or frame the Site or Application, or any individual element within the Services, Muziris’s name, any Muziris trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Muziris’s express written consent or as enabled by features made available by Muziris (e.g., widgets) (you may link to Muziris’s homepage, so long as you do not imply or suggest any form of association, approval or endorsement on our behalf without our express written consent but you may not link to the Site in a libelous, misleading or otherwise unlawful manner, or in any manner that violates these Terms);
• Access, tamper with or use non-public areas of the Site or Application, Muziris’s computer systems or the technical delivery systems of Muziris’s providers;
• Attempt to probe, scan, or test the vulnerability of any Muziris system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Muziris or any of Muziris’s providers or any other third party (including another user) to protect the Services or Collective Content;
• Attempt to access or search the Services or Collective Content or download Collective Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Muziris or other generally available third party web browsers;
• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation to, through, or with any assistance from, the Services;
• Use any meta tags or other hidden text or metadata utilizing a Muziris trademark, logo URL or product name without Muziris’s express written consent;
• Use the Services or Collective Content in any manner not permitted by these Terms;
• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Collective Content to send altered, deceptive or false source-identifying information;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software or algorithms used to provide the Services or Collective Content;
• Interfere with, or attempt to interfere with, the access of any user, host or network, including sending a virus, overloading, flooding, spamming or mail-bombing the Services;
• Collect or store any personally identifiable information from the Services from other users of the Site, Services or Application without their express permission and in a manner that does not violate Muziris’s Privacy Policy;
• Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation; or
• Encourage or enable any other third party to do any of the foregoing.

Muziris will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Muziris may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that Muziris has no obligation to monitor your access to or use of the Services or Collective Content, or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Services, to ensure your compliance with these Terms, to investigate a complaint or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Muziris reserves the right, at any time and without prior notice, to remove or disable access to any Member Content or Collective Content that Muziris, in its sole discretion, considers to be in violation of these Terms or otherwise harmful to the Services. Muziris reserves the right to cooperate fully with law enforcement, and to involve and share information with law enforcement, governmental agencies or other oversight bodies if Muziris suspects illegal activity may be taking place.

15. Text Messages and Telephone Calls

Muziris, and those acting on Muziris’s behalf, may contact you by telephone or text message (including through use of an automatic telephone dialing system) at the phone numbers you have provided to us. These messages may include operational messages about your use of the Service. You understand that you are not required to consent to communications as a condition of purchasing any property, goods or services. You may opt out of receiving telephone calls or text messages from us at any time, either by texting the word “STOP” in response to a text message received from us using the mobile device that is receiving the messages. You may continue to receive text messages for a short period while Muziris processes your request, and you may also receive text messages confirming the receipt of your opt-out request. Opting out of receiving operational text messages may impact the functionality of the Services. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier.

16. Procedure for Claiming Intellectual Property Infringement – DMCA Notice

Muziris respects intellectual property laws and expects its users to do the same. It is Muziris’s policy to terminate, in appropriate circumstances, Members or other account holders who infringe or are believed to be infringing the intellectual property rights of others. Click here for Muziris’s Copyright & IP Policy.

17. Information We Collect About You

All information we collect about you when you apply for an account or use or visit the Services is subject to our Privacy Policy. By using the Services, you consent to the terms and conditions of the Privacy Policy and all actions taken by us in accordance with it.

18. Termination and Account Cancellation

If you breach any of these Terms, Muziris will have the right to suspend or disable your Account or terminate these Terms, in its sole discretion and without prior notice to you. The reasons for such suspension or termination include any improper, unlawful or fraudulent use of the Services or your noncompliance with any applicable Muziris policies or guidelines. Without limiting any other terms of these Terms or remedies available to Muziris, if your Account is suspended or terminated you forfeit any rewards, points or accrued incentives related to your Account. Furthermore, Muziris reserves the right to revoke your access to and use of the Services and Collective Content at any time, with or without cause. In the event Muziris terminates these Terms for your breach, you will remain liable for all amounts due hereunder. You may cancel your Account at any time by contacting us through our contact form.

19. Disclaimers

THE SERVICES AND COLLECTIVE CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, MUZIRIS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. MUZIRIS MAKES NO WARRANTY THAT THE SERVICES OR COLLECTIVE CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. MUZIRIS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES OR COLLECTIVE CONTENT PURCHASED OR OBTAINED THROUGH THE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM MUZIRIS OR THROUGH THE SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT MUZIRIS DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE SERVICES, NOR DOES MUZIRIS MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SERVICES. MUZIRIS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.

20. Indemnity

You agree to defend, indemnify, and hold Muziris, and its parent, subsidiaries, affiliates, partners, successors, and assigns, and each of their owners, members, officers, directors, employees, agents, representatives, contractors, subcontractors, licensors, service providers and third party content providers, harmless from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal and accounting fees) made by any third party due to or arising out of your violation of these Terms, and/or any law or the rights of a third party, and/or your use of the Services, including your Member Content.

21. Product Stewardship.

You agree to be wholly responsible for complying with any and all applicable product stewardship and/or extended producer responsibility laws and obligations in each Canadian province or territory, and applicable US laws.

As such, you agree to defend, indemnify, and hold Muziris, and its parent, subsidiaries, affiliates, partners, successors, and assigns, and each of their owners, members, officers, directors, employees, agents, representatives, contractors, subcontractors, licensors, service providers and third party content providers, harmless from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal and accounting fees) made by any third party due to or arising out from your non-compliance with product stewardship and extended producer responsibility laws.

22. LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES AND COLLECTIVE CONTENT REMAINS WITH YOU. NEITHER MUZIRIS NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE, SERVICES, APPLICATION OR COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MUZIRIS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT WILL MUZIRIS’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT EXCEED US$100. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MUZIRIS AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

23. Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action or court proceeding permitted under these Terms will be the provincial and federal courts located in Ontario, Canada, and each of the parties hereto waives any objection to jurisdiction and venue in such courts.

24. Export Control

You agree to comply fully with all Canadian, U.S. and foreign export laws and regulations to ensure that neither the Application nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. You represent and warrant that: (a) you are not located in a country that is subject to a Canadian or U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any Canadian or U.S. Government list of prohibited or restricted parties.

25. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Muziris’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. Muziris may assign or transfer these Terms in its sole discretion without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

26. Notices

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given: (a) by Muziris via email (in each case to the primary account email address that you provide); (b) by posting to the Site; or (c) via the Application. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

27. Confidentiality

“Confidential Information” means any Muziris business or technical information that is disclosed to you in connection with your use of the Services, including any information relating to Muziris’s plans, designs, technical features, business opportunities or know-how. Confidential Information excludes any information that: (a) is or becomes generally known to the public other than as a result of your breach of these Terms; (b) is rightfully known to you at the time of disclosure without restrictions on use or disclosure; (c) is independently developed by you, without access to or use of any Confidential Information; or (d) is rightfully obtained by you from a third party, who has the right to disclose it and who discloses it without restrictions on use or disclosure. Except as otherwise required by law, you will maintain all Confidential Information in strict confidence and will not use any Confidential Information except solely as necessary to use the Services. You agree to protect Confidential Information from unauthorized use and disclosure using efforts equivalent to the efforts that you ordinarily use with respect to your own confidential information and in no event less than a reasonable standard of care. Confidential Information may be disclosed to the extent necessary to comply with any court ordered or governmental or legal requirement, but you must not disclose more Confidential Information than necessary to comply with any such requirement; you must inform the party to whom you are disclosing the Confidential Information that it is confidential and seek to seal the Confidential Information if possible; and to the extent not prohibited by law you must provide Muziris with advanced notice of no less than 14 days prior to disclosing the Confidential Information and provide sufficient information to Muziris that Muziris may intervene and seek a protective order if Muziris wishes to prevent disclosure.

28. Interactive Chat and Virtual Assistants

Some of the Services may have chat, live support, instant messaging, or similar functionality to serve you better (“Chats”). Chats may allow you to speak to a human representative, a Virtual Assistant (as defined below), or some combination of the two. You should review our Privacy Policy to learn how we treat information that could identify you gathered via a Chat. Please be aware that communications may be monitored for quality assurance and other purposes. We strive to provide accurate information through the Chats, however, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. Chats may not always be available or error-free. Chats may be provided by third parties, and you may be entering into a contractual agreement with those third parties when you use the Chat. You should refer to the applicable Chat and its hyperlinks to learn more.

Chats may use interactive, automated computer programs and similar technologies to provide customer service via the Chat (“Virtual Assistants”). Virtual Assistants often work by using “natural language processing” technology to understand your questions and inputs and respond to them with relevant information or follow-up inquiries. Our Virtual Assistants typically identify that you are interacting with a computer program and not a human, sometimes by a “Powered by…” or a similar legend in the Chat or by setting up the Chat in such a way that it is apparent that a Virtual Assistant is used. Virtual Assistants use technology to respond to your inputs without human intervention. Although Virtual Assistants are automated, your inputs and responses may be viewed and accessed by real people, possibly in real time. Be aware that some Virtual Assistants may connect you to one of our human representatives.

Virtual Assistants may in some instances provide responses that are inaccurate, inapplicable, or inappropriate. You understand that Virtual Assistants responses are intended to be suggestions for your consideration only and you agree that you will exercise reasonable discretion before relying on any Virtual Assistant’s response. We are not liable for any damages or losses incurred as a result of using any Virtual Assistant’s responses. A Virtual Assistants response does not necessarily represent the opinion, comment, content, or recommendation of Muziris.

DISCLAIMER: ALL CONTENT, SUGGESTIONS, AND OUTPUT PROVIDED BY A VIRTUAL ASSISTANT SHOULD BE VERIFIED FOR ACCURACY. ANY VIRTUAL ASSISTANT IS PROVIDED FOR CONVENIENCE ONLY AND YOU SHOULD NOT RELY ON THE INFORMATION FROM THE VIRTUAL ASSISTANT WITHOUT FURTHER VERIFICATION FROM AN OFFICIAL SOURCE. MUZIRIS MAKES NO REPRESENTATION OR WARRANTY CONCERNING THE RELIABILITY, APPROPRIATENESS, COMPLETENESS, APPLICABILITY, OR ACCURACY OF, ANY VIRTUAL ASSISTANT OR ANY VIRTUAL ASSISTANT’S RESPONSE.

29. Pilots

Muziris may offer optional pilots, trials or betas for its products, services, or programs (“Pilots”). By participating in the Pilot, you agree to any additional terms and conditions applicable to such Pilot (“Pilot Terms”) (as provided by Muziris and as may be updated from time to time in Muziris’s sole discretion). If we make Pilot Terms (or product terms for the generally available version of the product, service, or program) available online, the online version will supersede any prior versions provided to you and, by continuing your use, you agree to be bound by the online version. The Pilot will continue until (a) the Pilot end date specified by us, (b) the date we make the Pilot generally available, or (c) the date we discontinue the Pilot, each in our sole discretion. In addition, we may (i) modify or suspend the Pilot at any time or (ii) suspend or terminate your participation in the Pilot or related benefits, each in our sole discretion. You agree that the Pilot and information related thereto (including its features, functionality, pricing and terms, and your participation) are Muziris Confidential Information (except to the extent made public by Muziris). You understand that Pilots are provided “AS IS” and may never be generally available or released. Notwithstanding anything else in these Terms, Muziris offers no warranty, indemnity, SLA or support for Pilots and its liability for Pilots will not exceed US$1,000.

30. DISPUTE RESOLUTION – ARBITRATION

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY BECAUSE IT AFFECTS YOUR RIGHTS.

You and Muziris agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to: (a) bring an individual action in small claims court, unless you are a Member; (b) the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights; (c) pursue an enforcement action through the applicable federal, state or provincial agency if that action is available; and (d) seek injunctive relief in a court of law in aid of arbitration. YOU ACKNOWLEDGE AND AGREE THAT YOU AND MUZIRIS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and Muziris otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

Arbitration Rules and Governing Law. The arbitration will be administered in accordance with applicable commercial arbitration rules in Ontario, except as modified by this “Dispute Resolution” section. The parties agree that the applicable Arbitration Act will govern the interpretation and enforcement of this Arbitration Agreement.

Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration. The arbitrator will be either a retired judge or an experienced (15+ years practicing) attorney licensed to practice law in the province of Ontario.

Arbitration Location and Procedure. Unless you and Muziris otherwise agree, the arbitration will be conducted in Ontario, Canada. If your claim does not exceed US$10,000, then the arbitration will be conducted solely on the basis of documents you and Muziris submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds US$10,000, your right to a hearing will be determined by the relevant arbitration rules. Subject to those rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties.

Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the arbitration rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent, to the extent permitted by law, with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable.

Changes. Notwithstanding the provisions of the “Modification” section above, if Muziris changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by our contact form) within 30 days of the date such change became effective, as indicated in the “Last Updated Date” above or in the date of Muziris’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Muziris in accordance with the arbitration provisions of this “Dispute Resolution” section (however entitled) as of the date you first accepted these Terms or accepted any subsequent changes to these Terms.

31. Supplemental Terms and Entire Agreement

Supplemental terms, conditions, policies, and documentation may also apply to your use of certain products, services, or programs (“Supplemental Terms”). By using those products, services, or programs, you agree to the applicable Supplemental Terms. To the extent any Supplemental Terms conflict with these Terms, the Supplemental Terms will govern with respect to your use of the applicable product, service, or program to the extent of the conflict. We may modify Supplemental Terms, at any time and without prior notice. If we modify these Supplemental Terms we will post the modification on the Site or via the Application and/or provide you with notice of the modification.

These Terms (including Supplemental Terms or any other terms referenced herein) constitute the entire and exclusive understanding and agreement between Muziris and you regarding the Services and Collective Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Muziris and you regarding the Services and Collective Content. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing. Any terms and conditions of any other instrument issued by you in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect.

32. Miscellaneous

The failure by Muziris to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Muziris. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Throughout these Terms, the word “include” or “including” means “including, but not limited to”. Provisions that by their nature are intended to survive the termination of these Terms or your use of the Services will survive.

33. Contact Us

If you have any questions about these Terms, please Contact us or write to Muziris at:

Muziris International Inc.
Hamilton, Ontario, Canada
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